Customer Success

Turning customers into partners, and transactions into relationships

Committed to Your Success

We are committed to your success every step of the way.

With unmatched expertise delivered by the most highly credentialed and experienced team, we have turned customers into true partners with some of the best and brightest names in healthcare. Our commitment to customer satisfaction and success starts with the philosophy that every interaction is a building block to a respectful, strong, and long-lasting relationship.

Support at Many Levels

Customer Success Consultants

Our “brainiacs” take a consultative approach to fully understand your goals and successfully implement our drug and medical device knowledge solutions.

Customer Success Managers
Our experienced professionals collaborate closely with you, anticipate and address your needs, and help drive your business success.
Customer Support Professionals
Our frontline staff is ready to answer your questions and are committed to prompt issue resolution.
Customer Communications
Our dedicated team of editors ensure that all documentation is current and accurate, and continually communicates company and solution updates.

Join Our Customer Community

A New Way to Collaborate with FDB
FDB Community
We have created an exclusive community where our customers engage, collaborate and learn from each other, access FDB customer communications, documentation, training and resources.

Related Insights

Clinician at patient bedside with tablet
FDB MedKnowledge Canada, proven in thousands of healthcare contexts, is the industry's most trusted drug database for integration within healthcare IT systems.
KLAS CDS Report rated FDB the highest in key indicators including Credibility, Relevance, and Overall Meeting Needs for the “Drug Database” segment.
Learn how NextGen partnered with FDB to expedite their development time and build their EHR for ambulatory clinics.

Contact Us

Please complete the information below (* indicates required field).

characters remaining

500 characters remaining

Option 8 - Sales
Option 3 - Support
Corporate Headquarters
701 Gateway Blvd., Suite 600
South San Francisco, CA 94080
Indianapolis Office
500 East 96th Street, Suite 500
Indianapolis, IN 46240